Montreal January 11, 2017 – In 2016, the Elder Mistreatment Helpline (Ligne Aide Abus Aînés in French) registered the greatest increase in consultation requests since the launch of this service, which is now considered an essential resource encountering elder abuse in Quebec. The Ministry of Health and Social Services recently published its Analyse de l’efficacité de la Ligne Aide Abus Aînés (Analysis of the Efficency of the Line), which states that the helpline “has proved to be very positive in terms of the services that are offered to the public and to other professionals”, says Service Coordinator Sylvie Bouchard.

In operation since October 2010, the helpline was one element in a government action plan to counter elder abuse. The helpline meets a need, as much for the public as for social workers who interact with the elderly. The helpline also offers consultations for professionals who encounter an abusive situation in course of their work.

“The fact that the volume of calls to the Elder Mistreatment Helpline increased in 2016 demonstrates the urgent need for this essential service,” says Dr. Lawrence Rosenberg, President and CEO of CIUSSS WestCentral Montreal. “The helpline, a service that our network is proud to provide to all Quebecers, will continue to experience even greater demand, as the proportion of elderly citizens in society continues to increase.”

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