Intervention approach in cases of mistreatment

Photo_campagne_RH_LAAAWhether you are an older adult suffering from mistreatment, a loved one, a witness or a practitioner, when you call the Ligne Aide Abus Aînés (LAAA), you can count on a team of professionals to listen, offer support, provide information and direct you to the appropriate resources. All services are strictly confidential.

If you are an older adult suffering from mistreatment, we will listen respectfully and without judgment. We know it can be difficult to open up about mistreatment; that is why we are careful to follow your pace and respect your choices. Our practitioners will answer your questions and help you find solutions to reduce or stop the negative consequences of mistreatment. When you call the helpline, you will also obtain information on different types of mistreatment and their impact on your quality of life, physical health and psychological well-being. Finally, you will find out what resources are available to support you in this difficult situation and help you put an end to the mistreatment.

If you are a loved one or a witness, your collaboration is important and can make a huge difference! Based on the information you provide, we will evaluate the risk involved, identify elements you should observe to clarify the situation, and direct you to the appropriate resources. You will be better able to support the senior person who is suffering from mistreatment. If possible, we will try to speak directly to that person.

If you are a practitioner, we can also support you. Since elder mistreatment is often a complex reality, we will offer you clinical support to help you develop a better understanding of the situation and to decide what types of services to offer to the older adult. This sharing of expertise is aimed at identifying the elements to be assessed, possible courses of action and relevant resources. For more information about the services we provide to practitioners, refer to the “Professionals” section under the “Services” tab on this site.


Empowerment and respect for self-determination

Our intervention approach is focused on older adults’ strengths, capabilities and resilience. An empowerment-based intervention is one that respects older adults’ decisions, takes their priorities into account, and validates their experience. Our goal is to inform and guide older adults or their loved ones who call us, in order for them to:

  • try to reduce the risks of the situation
  • understand the consequences of their choices
  • improve their quality of life
  • make informed decisions

All of our interventions are guided by a desire to recognize and promote seniors’ self-determination and to defend their interests. This is true even if the person is more vulnerable because of health problems or cognitive decline.


Systemic approach

In our interventions, we place a lot of importance on the older adult’s values and family background. We take into account the different people with whom the senior interacts (the person who mistreats, family and loved ones, neighbours, friends and acquaintances) and the role these people play in his or her life.

Older adults sometimes depend on a loved one or family member for support and assistance. If this person, in whom the older adult has placed his or her trust, becomes abusive (intentionally or not), it may be particularly difficult for the latter to report the situation or to end the relationship. Whenever possible, we try to find solutions that will maintain or improve family relationships.


Intersectoral approach

The complexity of mistreatment situations means that we cannot answer all questions. We therefore work in collaboration with related intervention sectors and organizations (community groups, legal experts, financial organizations, etc.). Our approach seeks to identify and refer callers to the best resources to meet their needs, while being particularly careful to maintain confidentiality.