Frequently asked questions
Yes. If you see troubling signs, feel free to contact the Aide Abus Aînés helpline to talk about the situation.
Every situation that is brought to our attention merits a detailed evaluation. Since we offer a helpline service, we invite you to contact us by phone at 1-888-489-2287. By talking to you, we can make sure we understand the situation and can recommend courses of action or possible solutions.
If all of our practitioners are busy, or if you call outside our hours of operation, you’ll be invited to leave a message on our voicemail. Rest assured that we treat all information with the utmost confidentiality. Feel safe to leave us a detailed message, making sure to give us your contact information, and let us know whether we can leave a message on your voicemail. We will try to call you back within 24 to 48 hours.
The Aide Abus Aînés helpline is not an emergency service. In emergency situations, you should call 9-1-1.
Yes. We respect the wishes of individuals who do not want to be identified. Rest assured that we treat all information with the utmost confidentiality. Feel safe to leave us a message with your contact information, if you so choose.
The Aide Abus Aînés helpline is a confidential service and it is our duty to protect the privacy and personal information of callers. All information gathered during calls is noted down in summarized form and remains confidential.
We offer evaluation services specifically geared toward older adult mistreatment. Our role is also to listen and to provide information, support and referrals. It is not within our mandate to investigate situations of mistreatment. However, we can direct you toward organizations that do have this mandate, depending on your needs and the situation.
You can call us if the situation concerns an older adult living in the province of Quebec, even if you live out of province.
Yes, we can call on interpreters to provide our service in other languages. We are also able to offer a relay service for people who are hard of hearing.
Anyone aged 50 and over can call the Aide Abus Aînés helpline.
There are more and more media reports on fraud cases involving older adults. It is an increasingly prevalent problem, particularly online. Feel free to call us if you believe you are a victim of fraud. Our practitioners can refer you to the appropriate resources or provide support if you are experiencing difficulties. Fraud can have a negative impact on a person’s physical and psychological well-being.
You may make a donation to the Julius Richardson Foundation, specifying that you would like the funds to go to the Aide Abus Aînés helpline. Please visit the Foundation website for more details.