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The Elder Mistreatment Helpline offers a free, confidential and bilingual service from 8 am to 8 pm, 7 days a week.

If you have any questions or concerns regarding a situation of older adults mistreatment we invite you to contact us and a member of our specialized team will help you and provide the most appropriate assistance.

Whether you are an older adult in a situation of mistreatment, a family member, a neighbor or a witness, you can rely on the professionals of the Elder Mistreatment Helpline to offer you a specialized and confidential service.

The Elder Mistreatment Helpline provides a free and confidential consultation service for practitioners and professionals from the healthcare, community and financial sectors who are faced with a case of older adult mistreatment in their practice.




« Mistreatment is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older adult, whether the person deliberately wants to cause harm or not. »

Governmental Action Plan to Counter Mistreatment of Older Adults, MF (2017)

Latest news

Fine words do not excuse financial abuse

The Elder Mistreatment Helpline launches a new and improved website

PRESS RELEASE New digital platform improves access to information for elder abuse victims. Montreal – March 19 2019 – In a continuous effort to better meet the needs of older adults in situations of mistreatment, as well as their families, friends and community...