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As part of one of the four pillars outlined in the 2010-2015 Government Action Plan to Counter the Mistreatment of Older Adults, the Elder Mistreatment Helpline was launched on October 1, 2010. It replaced the volunteer based Info-Abus line. By hiring professionals, the Line has been able to develop a more comprehensive service, which includes a telephone support line for the general public and for health and community service providers and other professionals across the province of Quebec.

With its’ expertise in the struggle to combat the mistreatment of older adults, the CLSC René-Cassin (now part of the CIUSSS West-Central Montreal) was the perfect location to implement this innovative service. Indeed, this expertise is based in the research carried out by the Center for Research and Expertise in Social Gerontology (CREGÉS) and, more specifically, the team for Leading practices for Countering the Mistreatment of Older Adults. In 1995, it was this team that set up the volunteer based Info-Abus line.

As part of the new 2017-2022 Government Action Plan, released on June 15, 2017, the Elder Mistreatment Helpline has renewed its services for the next five years and has expanded its mandate and partnerships to continue fighting against the mistreatment of older adults.