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Our services are divided into three components:

  • services to the general public
  • support for professionals
  • Mistreatment awareness

Services to the general public

Services offered to anyone living or witnessing a situation of mistreatment of a person aged 50 and over. The services are offered free of charge, in complete confidentiality.

Our workers are bilingual and can access a bank of interpreters if needed. Our telephone system is suitable for callers with hearing impaired technology.

By contacting the LAAA, you will have access to an empathetic service specialized in elder mistreatment. A member of our specialized team will take the time to listen to you and ask you the right questions in order to properly assess the situation. She / he will provide you with advice adapted to the reported situation and direct you to the most appropriate resources.

To learn more about how a call to LAAA works, we invite you to watch this video.

Are you an older adult living a situation of mistreatment?

We offer empathetic, respectful and non-judgmental listening. We know it can be difficult to talk about mistreatment, so it is important for us to respect your pace and your choices. A member of our specialized team is on the line to answer your questions and support you in finding solutions to reduce or stop the negative effects of mistreatment.

Are you a relative, a friend, an acquaintance or someone who has witnessed mistreatment?

Your collaboration is important and it can make a big difference! Based on the information you provide, we can assess the risks of the situation, guide you in your observations to further clarify the situation, and orient you to the appropriate resources or approaches to take. You will be better equipped to offer support to the older adult who is, or appears to be, experiencing a form of mistreatment.

What we don’t offer

We are not a “whistleblower” line, we do not handle complaints or investigate. However, we can direct you to the appropriate bodies, if necessary.

Our services are offered by phone only. If the elder requires face-to-face intervention, we can direct you to the appropriate resources.

We never communicate with an elder without their prior consent. However, we can provide you with the tools so that you can help the elder.

We don’t keep records; we write a summary of the information in a “call sheet”.

We do not “take charge”. However, callers can contact us as many times as they need. We also sometimes do certain follow-ups when the situation requires it (i.e. high risk; crisis situation; etc.).

Training and support for professionals

This component consists of offering continuous support to workers of the health and social services sector, community organizations and legal and financial sectors, in particular through a professional telephone consultation service.

It also includes a range of training courses tailored to the needs of the above-mentioned professional. The development of the courses is led by the Center for Research and Expertise in Social Gerontology (CREGÉS)..
To learn more about this component, please consult the microsite dedicated to professionals..

Mistreatment Awareness

Would you like to make those around you aware of elder mistreatment? Would you like to tell someone close to you about the existence and services of LAAA? We invite you to consult the Tools, Documentation and Reports» section to explore the option that best meets your needs.